Job Description

Posting Number

Position Title

Location

Department

Position Number

Percentage of Full Time

FLSA

Months per Year

Min Salary

Max Salary

Position Type

Who We Are

The College and the District

Who We Want

The Position

Duties and Responsibilities

1. Work in partnership with the President, the President’s Cabinet, and the District to develop and execute a comprehensive strategic plan for Student Services that advances the college’s educational mission.
2. Direct and coordinate all operational activities related to Student Services throughout the college, including centers and satellite sites, in compliance with applicable laws and regulations.
3. Ensure Student Services goals related to the college’s strategic plan and other Board-adopted plans are implemented.
4. Develop a cohesive Student Services organizational structure, embedding continuous quality improvement and leading the development of student learning outcomes for each program and administrative unit.
5. Support and maintain effective relationships among Student Services, college administration, faculty, staff, and students through active participation in shared governance activities.
6. Provide leadership for program review, including improvement and development of student progress and learning outcomes through systematic assessment of all areas of student services and support programs.
7. Review and recommend changes to all Student Services areas that maintain the relevance of programs to meet student and community needs.
8. Supervise the coordination of curriculum development in Student Services, including review and revision in cooperation with the Academic Senate.
9. In collaboration with the Vice President of Instruction, direct enrollment management, analyze and report on student enrollment, retention, persistence, and goal attainment.
10. Direct and provide leadership for all student conduct processes in alignment with District Policy and Administrative Procedure, including due process requirements established by local, Statewide and Federal laws, regulations and policies.
11. Provide leadership in responding to accreditation standards and other compliance-related initiatives from local, State and Federal legislative mandates.

1. Develop and negotiate partnerships with other educational institutions, corporations, businesses, community organizations, and agencies.
2. Supervise, guide, and assess activities related to articulation with secondary schools.
3. Represent the College and District to professional organizations, governance entities, community groups, and prospective donors and friends of the College.
4. Work collaboratively with construction management personnel on facilities projects.
5. Participate in local, regional and state activities to promote the San Mateo County Community College District and community college interests.
6. Attend Board of Trustee meetings as requested.

1. Coordinate and oversee the development and administration of the budget for Student Services, including recommendations to meet the educational and support needs of students at the college.
2. Participate in the preparation and oversight of grants in alignment with the overall college budget and fiscal guidelines.
3. Direct the development and implementation of selected externally funded initiatives.
4. Plan fiscally responsible short- and long-term strategies for staffing all Student Services programs with a focus on proactive hiring and retention of culturally diverse and equity-minded staff, faculty, and administrators.
5. Assist with the development of resource allocations for facilities, equipment, and technologies that support Student Services programs.

1. Proactively plan robust and inclusive recruitments and orientations for Student Services faculty and staff in compliance with the District’s Equal Employment Opportunity Plan.
2. In coordination with the District, ensure the District’s Equal Employment Opportunity Plan strategies are implemented for Student Services program personnel.
3. Coordinate the equitable evaluation of all Student Services faculty and staff and assess the effectiveness of positions to programs and services.
4. Provide leadership and direction for Student Services faculty and staff development programs.
5. Ensure compliance with applicable collective bargaining agreements and oversee training, counseling, performance evaluations, and discipline of personnel consistently and according to policies and procedures.

Minimum Qualifications

• Master’s degree or above from an accredited institution OR the equivalent
• Three years of effective full-time administrative experience in the area of student services in post-secondary education
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff

Knowledge, Skills and Abilities

• Planning, organization, and implementation of Student Services programs.
• Best practices for community outreach and student recruitment, enrollment services, assessment, retention, articulation, transfer, graduation, and discipline.
• Best practices and current theories on counseling and advising, including use of technology and culturally-responsive practices that affect the design and delivery of student services.
• Student Services, technology and alternative teaching and learning strategies.
• Strategic planning.
• Management of a unionized workforce.
• Principles and practices of equitable and inclusive administration, supervision and training of faculty and staff.
• Budget development and administration.
• Standard postsecondary education laws and regulations.

• Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff.
• Advanced proficiency in the evaluation of the effectiveness of educational programs.
• Motivate and encourage others to work constructively and cooperatively to achieve and sustain an equitable and inclusive student-centered environment.
• Highly-developed interpersonal skills using tact, patience, and courtesy.
• Exceptional verbal and written communication skills, with the ability to articulate complex ideas to diverse audiences.
• Advanced negotiation and persuasion skills to achieve consensus in challenging situations.
• Ability to manage multiple projects and meet deadlines consistently.
• Generate clear, actionable reports on institutional performance for accreditation bodies, board members, and other stakeholders.

Physical Requirements

• Position is designated as a Campus Security Authority
• Position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act
• Position is a Responsible Employee under the Equity in Education Act and Title IX

• Frequent hearing and speaking to exchange information in person and online
• Comprehend speech at normal levels
• Upper limb dexterity to operate computers and peripheral equipment
• Vision sufficient for daily and frequent use of computers, databases, and written materials
• Sitting for extended periods of time
• Frequent bending at the waist
• Frequent travel on and off-sites of the District and San Mateo County
• Physical presence at on-site locations
• Driving to, in and around San Mateo County
• Lifting and carrying objects up to 20 pounds

• Communicate and interact with others; compose oral and written communications and reports
• Observe and interpret people and situations
• Learn and apply new information or skills
• Perform highly detailed work on multiple concurrent tasks
• Use math/mathematical reasoning
• Perform highly detailed work under changing priorities and deadlines on multiple concurrent tasks
• Work with frequent interruptions
• Self-regulate emotion and behavior

Preferred Qualifications

• Doctorate from an accredited institution preferred.

Benefits

Open Date

First Review Date

Open Until Filled

Special Instructions Summary

Conditions of Employment

EEO Statement

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Accommodations

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