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Support Specialist, Continuing Education (Part-time) Staff Pool

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Houston Community College

Job Description

The Opportunity
You: Innovator. Pacesetter. Agent of change. If you’re a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we’re looking for you.


Highlights: We are currently seeking an exceptional individual who will advance the institution’s proud tradition of excellence in academics, student life and community service.


Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!

 

SUMMARY
Support position responsible for instructional support of designated continuing education classes at assigned locations.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 
Process tracking forms and submit to program secretary to process payroll for part time and full time personnel.
Process new hire faculty hire information packets and submit to CE Operations for credentialing and processing.
 
Provide all new faculty with CE Faculty handbook.
 
Monitor continuing education class enrollment daily and keep Program Manager/ Instructor informed.
 
Contact students via telephone, email or letter to attend orientations and capture all contact information in continuing education database.
 
Prepare continuing education program orientation material and secure room for event.
 
Prepare all continuing education instructor packets for first day classes (syllabi, texts, rolls, etc.)
 
Ensure information printed on schedule is correct. Call students to notify for any inaccurate information on printed schedule.
 
Print and distribute Certificates of Completion for students who have successfully completed continuing education courses.
 
Keep list of MSA graduates and submit to operations for verification and reporting.
 
Follow-up with continuing education instructors for completion of certificate request lists.
 
Create textbook lists for Program Managers/ Instructors, Program Directors, CEIS and Bookstore.
 
Monitor book inventory for classes and coordinate book needs with bookstore staff.
 
Submit requests for class numbers to CE Records Specialists for processing according to established procedures.
 
Edit and proofread Continuing Education draft schedule of classes.
Process, monitor and confirm student WIA payment voucher documentation, and collaborate with system CE Operations office to resolve any outstanding payments.
 
Monitor website to ensure information is updated and notify CE Marketing Coordinator of needed updates.
 
Assist with student assessments proctoring as needed.
Maintain, purge and archive certificate program applicant files.
 
Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.


EDUCATION

High-School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising is required. Associate degree highly preferred.

EXPERIENCE

Up to three (0-3) years related work experience in Continuing Education Instructional programs required.

Up to three (0-3) years experience in Peoplesoft student systems required.

Demonstrated experience in providing instructional support, customer service, and advising.

 

Experience with workforce programs and processes preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in word processing and spreadsheet (Word and Excel) required)

Microsoft Office 2000 or above proficiency required; IC3 Certification preferred.

Excellent customer service skills required.

Ability to communicate and maintain productive working relationships with people at all levels of the organization.

Demonstrated good verbal and written communication skills

Good organizational skills.

Some night and weekend work may be required.

Demonstrated ability to develop and make presentations required





    • The Organization

    Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

     

    The Team

    Some of the brightest minds in academics and business are choosing HCC as their teaching home. When you join our talented faculty team, you’ll play a special role as teacher, mentor and academic advisor. We’ll support you in your professional development as you contribute your knowledge and expertise to HCC, our students and the community.

     

    Location

    Houston is a city with limitless possibilities:
     

    • Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
    • Approximately 145 languages are spoken here.
    • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
    • Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
    • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
    • World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
    • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
    • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.


      If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

     

    EEO Statement

    Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation or veteran’s status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:

    David Cross, Director EEO/Compliance, Title IX Coordinator
    Office of Institutional Equity

    PO Box 667517                                   

    Houston TX, 77266

    713 718.8271 or Institutional.Equity@hccs.edu
     
    HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

    Individuals with disabilities, who require special accommodations to interview, should contact  (713) 718-8565.

    *Please mention you saw this ad on NativeAmericansInHigherEducation.*

    Apply Now

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