Here at Parker, our purpose is simple yet powerful: we work alongside customers as a trusted partner to enable technology breakthroughs that change the world for the better. To accomplish this, we need talented and engaged individuals who are passionate about their field, willing to take on complex challenges, and ready for responsibility. By joining our Intern Program, you will become a valued member of our team - tackling challenging issues, delivering truly impactful results, and providing you the opportunity to grow both technically and personally through practical working experience.

The IT Intern will be responsible for maintaining and supporting the end users and workstation environment at the CSS San Diego facility. The IT Intern will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The IT Intern will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations.

The internship is designed to be a part-time on-site position starting immediately for the 2024-2025 school year. The start and end date for the internship is flexible.

* Function as the link between business applications and users from a technical and process perspective.

* Support the resolution of critical situation technical problems.

* Manage incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

* Facilitate direct interaction with internal customers.

* Drive results and proactively identify and resolve problems.

* Develop training materials to support process changes and new technology introductions.

* Follow established safety and environmental policies, procedures, and methods applicable to the work area.

* Perform other duties as necessary.

Education:

* Pursuing a bachelor's degree in information technology, computer science, or related field.

o Incoming Junior or Senior Standing

o Minimum of 3.0 GPA

Experience:

* 1 year of experience with maintenance and repair of computer hardware, preferred

* IT Service Management ticketing tool such as ServiceNow, preferred

Certifications:

* ITIL Foundation, preferred

* Microsoft Certified Professional, preferred

* Microsoft Certified Solutions Expert, preferred

* CompTIA A+, preferred

Skills:

* Strong customer service orientation

* Proficiency in English language, including speaking, reading, and writing

* Ability to apply innovative thinking toward problem resolution

* Ability to handle sensitive information in a confidential manner

* Strong written and verbal communication

* Detail-oriented with excellent organizational and time management

* Ability to work in a fast-paced environment and manage multiple priorities

* Willingness to learn and take initiative

* Self-starter with the ability to work independently, collaboratively, and in a team environment

Physical Demands:

* Ability to work for extended periods of time while sitting or standing.

* Ability to use hands and fingers for extended periods of time.

* Ability to perform repetitive motions for extended periods of time.

* Ability to lift and move equipment up to 30 pounds.

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as market and business considerations. Pay Range: $16.85/hr - $24.00/hr.

The essential functions have been provided as examples of the type of work performed by employees assigned to the job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.