FT Museum Store & Visitor Services Assistant

Job Description

The Museum Store & Visitor Services Assistant plays a key role in the NCSML front-of-house operation, greeting visitors, and providing excellent customer service to set the tone for successful visitor and customer experience.

This position provides direct support to the Director of Museum Store and Visitor Services by meeting retail goals and providing successful customer experiences at the Visitor Information desk and the Museum Store. The Assistant leads in customer service standards, as well as assists with oversight of visitor and volunteer engagement within the department or across the organization.

Experience and Qualification Requirements

• Mature, friendly, upbeat personality. Sense of humor welcome.
• Interest in working at a non-profit organization in support of its mission.
• Strong organizational skills, attention to detail and ability to proactively plan and prioritize.
• Technically apt quick learner with strong computer proficiency in MS Excel, Word, Outlook, Power Point, or others. This skill is non-negotiable.
• Recent retail sales and merchandising experience (5+ years).
• Demonstrates independent and sound judgment of people and situations.
• Ability to multi-task and problem solve in a fast-paced environment.
• Ability to communicate clearly and effectively both orally and in writing. Proper writing etiquette a must.
• Available to work every other Saturday, occasional evenings and holidays. And to attend major museum events as required.
• Must enjoy customer service and interacting with a diverse groups of people on a daily basis. Experience working with part time staff and volunteers.
• Education: High School Diploma and/or Associate degree.

Essential Functions

• Serves as a staff, visitor, customer and volunteer point of contact.
• Acts as “Manager on Duty” during Director’s absence.
• Develops strong rapport with all part-time and full-time staff and volunteers.
• Duly follows museum/exhibit/store opening and closing procedures, including cash reconciliations and deposits.
• Becomes proficient in the understanding and use of the Point of Sale system (POS) for the purpose of properly entering admissions, membership and store sales, generating daily reports, and using other functions for both the information desk and the museum store.
• Models and reinforces positive customer service behavior. Diplomatically manages the customer’s needs and any complaints in a timely and professional manner.
• Maintains a well-informed, working knowledge of NCSML services, programs and events. Disseminates appropriate information to visitors (i.e. maps, brochures, visitor guides, etc.).
• Effectively shares accurate information on the museum’s mission, history, collections, and exhibits. Is proactive in improving operational effectiveness as fiscally or otherwise appropriate.
• Maintains visitor satisfaction and a high level of visitor engagement by providing enthusiastic, positive and team-oriented leadership to ensure that guests have a meaningful educational and personal experience during their visit to the Museum.
• Excels in timely merchandise processing, including tagging, stocking/re-stocking, and display. Ensures proper merchandise handling, including unpacking and checking against purchase orders, invoices, and packing lists.
• Assists with monitoring of inventory levels, and with merchandise ordering as assigned.
• Responsible for timely restocking of merchandise (new and existing). In coordination with the Director, proactively plans and executes store resets using merchandising, marketing and product upselling skills.
• Assists with the Museum Store’s online order processing and shipping. Updates online product inventory and information.
• In collaboration with part-time staff ensures that front of house is well stocked with informational materials. Monitors the usage of the same, and handles reordering.
• Monitors and helps with updates of the Visitor Services and Store information binders.
• Makes or receives phone calls.
• Responds appropriately to visitor questions, comments, and concerns using various communication means. Communicates visitor feedback using appropriate channels and works cross departmentally to ensure follow through.
• Fills in as Immigrant House tour guide as needed.
• Assists in orientation and training of visitor services and store part-time staff as assigned.
• Performs other job-related duties as needed, or as assigned.

Job Type: Full-time

Pay: From $36,500.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Weekends as needed

Experience:

• Customer service: 6 years (Preferred)
• Retail sales: 5 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person