Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• The ability to manage multiple complex projects simultaneously
• Knowledge of CMMS, computerized work management systems
• Exceptional customer service and communication skills with the ability to work with people in all levels of the organization
• Experience related to finance or business
• Ability to demonstrate successful price/cost analysis and tracking financial and contractual metrics
• Experience with inventory management
• Experience with operations, preferably knowledgeable of Facilities Services and Operations
• Proficient in MS Word, Excel and other computer software platforms and analysis tools.

Additional Preferred Qualifications

• Bachelor’s or equivalent minimum of 7-10 years related operations experience.

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Management of daily campus maintenance & business operations processes for Facilities Services.
• Assist with the scheduling & dispatching of contracted & trade-related department services, based on preventive & routine maintenance schedules through coordination with department managers, campus departments and student schedules.
• Assist with campus notifications and customer response relative to emergencies and scheduled shut-downs.
• Resolve problems and questions from various departments on campus regarding daily work orders, work schedules, work statuses and feedback.
• Respond to all voicemails, emails, phone calls and direct interface concerns from campus staff, students and faculty.
• Serve as the department liaison and initial point of contact for all Facilities Customers.

Duty/Responsibility

• Handle all department specific business operational aspects including, but not limited to, FOAPAL documentation, general policy questions, internal billing, and inventory reporting.
• Support the Campus Stewardship/Operations in all business operational aspects.
• Assist managers with using the U-Shop procurement tool including change requests, monitoring purchases moving through the approval process, and working with USNH Procurement to add suppliers as needed.
• Provide front line operational insights by working directly with department managers to ensure proper procedures are followed for capitalization, property, plant and equipment policies.
• Manage a large volume of invoices for proper documentation and processing and working with departmental systems to ensure same, including but not limited to the department computerized maintenance management system.
• Responsible for mobile device management for operations tablets to include assisting with the set- up, tracking, and resetting of the devices for Facilities staff.
• Work in conjunction with the Directors of Facilities to track trends and progress toward established goals and managing the application of resources in keeping with the Facilities operations and maintenance strategic plan and budget.

Duty/Responsibility

• Lead the department in managing & processing the expansive portfolio of maintenance and service contracts.
• Partner with the procurement office as well as department managers to coordinate timely payments to vendors and manage the operational aspects of the contract that includes input into the computerized maintenance management system.
• Provide regular updates and analysis about department service contracts and related expenses, to the Directors of Facilities.

Duty/Responsibility

• Responsible for direct supervision, oversight of timecard/time off approvals, training and evaluation and employee performance management of department staff responsible for the customer service, business operations and inventory warehouse operations of the Facilities Department.
• Responsible for auditing quality of work including work order accuracy and customer service levels and communicating to staff regularly about procedure changes and upcoming work that would affect campus customers and stakeholders.

Duty/Responsibility

• Assist the Directors of Facilities in developing and maintaining department emergency response resources & protocols that include campus contacts, building specific protocols, emergency processes and utility/fuel contacts.
• Assist with managing procedures, feedback, information sharing and scheduling with the department after-hours on-call response staff and provide direct assistance with calls for after-hours emergency activities if needed.

Duty/Responsibility

• Coordinate the hiring and onboarding process for department new employees and other department duties as requested/assigned.

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