• Responsibilities:
• Answer inbound telephone calls in assisting patients needing information.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers to the appropriate area in a timely fashion.
• Provide information requested and ensure caller has all the information necessary.
• Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
• Input all related information on calls received into the computer system accurately and timely.
• Seek assistance and direction on unusual circumstances and issues that may arise.
• Perform other duties as assigned.

Requirements:

• High school diploma or GED equivalent required.

• 2 years of customer service experience required.
• A minimum of 6 months of experience working in a call center is preferred.
• Possess a clear speaking voice and diction.
• Knowledge of medical terminology and/or medical front office procedures is preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
• Bilingual in Spanish/English required.
• Ability to communicate effectively with callers who speak English as a second language.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.)

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs
• #IndCallCenter

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.