Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Health Information Technology & Services (HITS) plays a critical role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management. 

The HITS Business IT (BusIT) division provides focus on strategic products and service delivery to achieve a practical and effective environment for business to thrive at Michigan Medicine every day.  We focus on the technology needs of our customers that are not directly academic or clinical, but are necessary to run a multi-billion dollar academic medical center.

BusIT is comprised of:

Job Summary

The HITS Service Operations Support (SOS) team, part of Service Management, seeks a candidate for the role of Systems Administrator Senior.  SOS supports platforms such as ServiceNow, Qualtrics, Maximo, and other applications to meet the business needs of Michigan Medicine.  The ServiceNow platform strategy aims to meet the needs of Shared Service units that have broad service offering available to most/all employees, such as IT, HR, Facilities, Finance, Legal, Information Assurance, etc.  

As a Systems Administrator, you will be involved with both operational support and project initiatives to increase the use and function of the tools supported by Service Management.  The team of system administrators maintain various products and services and perform maintenance, upgrades, and add new products and features based on an established Demand and Project Management process governed through Programs. 

Responsibilities*

You will primarily interact with Service Analysis & Improvement (our sister team in Service Management), Product Delivery, and Information Assurance in this role.  As a system administrator, you may work with any member of the Michigan Medicine community.

Required Qualifications*

Requirements for Senior Level:

Requirements for Intermediate Level:

Desired Qualifications*

Work Locations

This position is being offered as a Hybrid position. There will be times that it will be appropriate for you to work from home. There will be other times that you will be required to work onsite for meetings and working sessions with other teams. This position will be 90% remote work.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits  

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits 

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.  

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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