Online Learning Specialist

Job Description

Required: A bachelor’s degree with two (2) years equivalent experience in Education Technology, Computer Information Technology, Computer Science, or related field.

Equivalency: An associate degree with four (4) years of professional experience directly related to the standard duties as outlined; to include: Knowledge of Microsoft Office 365 and experience using a Learning Management System, preferably Canvas OR technical certifications or coursework related to LMS administration with a minimum five (5) years of experience in LMS maintenance and administration for systems such as Canvas, Blackboard, Brightspace, Moodle, etc.; to include experience integrating tools and technologies. Any equivalent combination of education, training and/or experience as approved by Human Resources Department.

FLSA Status: Exempt

Level: Ten (10)

Salary: $57,796.13 - $65,151.84 per year DOE

Background:

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.

Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.

The college’s diverse employee pool includes 38 full time faculty, 69 adjunct faculty, and 102 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at https://senmc.edu.

Position Overview:

Under general supervision of the Director of the Learning Technology Center (LTC), the Online Learning Specialist is responsible for the maintenance and execution of the SENMC learning management systems (LMS), including the maintenance, evaluation, licensing, and training of any external tools or technologies within the online classroom, including the testing, evaluation, and support of tools. The Online Learning Specialist will also strategically support data collection, reporting, and access. The Online Learning Specialist will be the Administrator of the SENMC Learning Management System-Canvas, Studio, Watermark - Course Evaluation & Survey, Turnitin, and more.

Purpose and Scope:

The duties below are representative of the role and are intended to cover only some of the duties performed within the scope of work.

• Lead the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, technologies, roles, users, security, internal system notifications, and other instructional technology user accounts.
• Create and execute a long-term plan for learning management system growth and improvement.
• Strategically manage data, reporting, and data access.
• Manage the testing, integration, and evaluation of third-party content and tools that integrate with the LMS.
• Manage vendor relationships related to updates, integrations, and user management.
• Create systems and workflows to ensure all course resources are properly set up and available.
• Provide help resources and training for students, faculty, and staff, including instructional videos, how-to guides, and FAQs related to the usage of the learning management system and instructional technology, and document relevant data about each external learning tool.
• Configure the LMS, including new courses and programs, as well as focus on continuous program improvement.
• Ensure successful development/implementation of course tools within the LMS, including building-level apps and LTI configurations.
• Guarantee efficient and effective resolution to course problems and trends by creating and maintaining system and process workflows.
• Track usage of tools and the learning management system features to provide reports on trends; and creates and executes a plan to address those issues and trends.
• Facilitate the escalation and resolution of IT issues connected to the learning management system and/or external tools.
• Perform other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

• Experience with multiple external LMS vendors and tools.
• Experience as applications administrator.
• Excellent customer service and troubleshooting skills.
• Experience providing training to faculty, students, and staff.
• Advanced proficiency in integrating external tools into the learning management system.
• Advanced understanding of HTML/CSS with LTI, API, and OAuth knowledge.
• Demonstrated commitment to a growth mindset related to technology and personal growth.
• Advanced skills in planning, organizing, and self-management.
• Collaborative and team-oriented work approach in different environments, in person and online.
• Excellent written, oral, presentation, and interpersonal skills.
• Proficiency in technology-driven document and collaboration tools, including but not limited to Office 365, Adobe Suite, Google Workspace, web conferencing, and cloud-based tools.

Affirmative Action Statement:

SENMC is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, military or veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Work Environment and Physical Demand:

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.